SMS complaints to railways - new facility available to passengers

Anyone who want to make a complaint or suggestion about inadequate facilities in trains can follow this

1. Complaint/suggestion can be registered at 8121281212 by sending an SMS

2. In response, an automated acknowledgement with a unique ID will be sent as an SMS

3. With the unique ID, passenger can know the status of the complaint by sending SMS:-

"STATUS < SPACE > < REFERENCE ID>" to 8121281212 or by logging on to website-www.scrailway.gov.in

4. Final reply will be sent through an SMS and will also be available on railways website-www.scrailway.gov.in